Privacy Policy

Welcome to the Privacy Policy for Custom Homes and Renovations (“we,” “us,” “our”). This policy outlines how we collect, use, and protect your personal information when you visit or interact with our secondary website, designed to support and promote our primary services.

We value your trust and are committed to safeguarding your privacy. By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

Custom Homes and Renovations is a residential construction and remodeling company based in Charleston, South Carolina. We specialize in custom home builds, full renovations, kitchen and bathroom remodels, outdoor living spaces, and more.

This secondary website serves as an informational and marketing platform to showcase our services and connect with potential clients across the region.

Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you fill out forms on our site (such as contact forms or quote requests), we may collect:

Full Name
Email Address
Phone Number
Project Details or Requirements
Address or Zip Code (optional)
Any additional messages or attachments you send

Information Collected Automatically

When you visit the site, we may automatically collect certain technical data, including:

IP address
Browser type and version
Device type and operating system
Referring URLs or pages visited
Time spent on the site and click behavior
Error logs and site performance data

Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools to enhance user experience, measure traffic, and improve website functionality. These may include:

Session cookies (temporary)
Preference cookies (to remember your settings)
Analytics cookies (e.g., Google Analytics)

You can control or disable cookies via your browser settings.

How We Use Your Information

We use your information to:

Respond to inquiries or quote requests
Provide you with information about our services
Improve site functionality and user experience
Send occasional updates or promotional emails (only if you opt-in)
Monitor site performance and security
Comply with legal obligations

We do not use your information for spam, and we do not sell your data to third parties.

Our Services

We provide a wide range of home remodeling and construction services, including:

Full Home Renovations
Kitchen Remodeling
Bathroom Remodeling
Outdoor Kitchens & Living Spaces
Extended Patios & Covered Areas
Flooring Installation (Engineered Wood, Vinyl Plank, Carpet, etc.)
Tile & Natural Stone Work
Custom Countertops (Granite, Marble, Quartz, Porcelain)
Interior & Exterior Painting
Carpentry & Finishing Work
General Contracting & Structural Services
Interior Design Consultation

We may use the information you provide to offer tailored estimates, design options, or construction timelines based on your specific needs.

Sharing Your Information

We may share your personal information only in the following limited situations:

With service providers (e.g., hosting, marketing, analytics) who assist us in running the website
If required by law, regulation, legal process, or government request
To protect the safety, rights, or property of our company, clients, or the public
In the event of a merger, business transfer, or acquisition (your data will remain protected under this policy)

We do not share your personal information for advertising purposes without your consent.

How We Protect Your Data

We implement appropriate technical and organizational security measures to protect your data, including:

SSL encryption on the website
Secure form submissions
Access restrictions on our internal systems
Regular backups and monitoring for unauthorized access

Despite our best efforts, no system is 100% secure. We encourage you to avoid sharing sensitive information through public or unsecured channels.

How Long We Retain Your Information

We retain personal information only for as long as necessary for business, legal, or operational purposes, such as:

Quote requests and communication: up to 12 months
Email subscriptions: until you unsubscribe
Website analytics: stored anonymously for performance reviews

Your Privacy Rights

Depending on your location, you may have the following rights:

The right to access the data we hold about you
The right to correct inaccurate data
The right to request deletion of your personal information
The right to object to certain processing activities
The right to withdraw consent (where applicable)

To exercise your rights, email us at:
📧 customhomesandrenovations1@gmail.com

Third-Party Links

This website may include links to third-party websites, such as social media platforms, video content, or partner service providers. We are not responsible for the privacy policies or content of those third-party sites.

We encourage you to review their privacy policies before sharing any information.

Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We recommend reviewing it periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, feel free to contact us:

Custom Homes and Renovations
📍 Charleston, South Carolina
📧 Email: customhomesandrenovations1@gmail.com
📞 Phone: (843) 801‑9227
🌐 Website: customhomesandrenovations.com